Grievance redressal

Under Section 13 of the Digital Personal Data Protection Act, 2023, you have the right to a readily available means of grievance redressal. This page explains how to use it for data handled through Society OS.

Your housing society is the Data Fiduciary and is your first point of contact. Its designated Grievance Officer — usually the treasurer or secretary — is named on your society’s receipts and in its settings. Reach out to them for anything about your dues, receipts, personal details or how your society uses your data.

If your concern is about the Society OS platform itself — as the Data Processor — or your society has not responded, write to us:

• Your name and the society you belong to.
• Your flat/unit number, so we can locate the right records.
• A clear description of the issue and the outcome you’re seeking.
• Any relevant dates, receipt numbers or screenshots.

Please don’t include Aadhaar numbers or other identifiers we don’t need — we won’t ask for them.

If you are not satisfied after we’ve responded, you may escalate to the Data Protection Board of India, the statutory authority established under the DPDPA, in accordance with the Act and its rules.

If a breach affects your personal data, our protocol is to intimate the Data Protection Board of India without delay, inform affected members as required, and file a detailed report within 72 hours. See the privacy notice for the full description of what we collect, why, and how long we keep it.